Having your own website gives you some perks, including knowing how your visitors got there. That’s why I know that quite a few people are asking Google “Why are Czechs so rude?” Isn’t it sad? Well I think it is…really sad. But, unfortunately, despite the fact I am Czech myself, I must agree… Every nation in Europe has its own characteristics – the noisy animated Italians, the wine-loving sexy French, the humourless Germans, the rude Czechs 🙁
I’ve done a bit of googling on the subject of “Why are Czechs so rude” and quite a few pages came up with various people’s stories from their visits to the Czech Republic. Most of them are about unhelpful or rude staff in restaurants, shops or banks and being blatantly ripped off left, right and centre by just about everyone. Basically, the Czech service sector sucks when it comes to customer satisfaction. Whatever’s happened to “Náš zákazník, náš pán – Our customer, our master”?
Two bits of toilet paper and NO MORE!
The difference between the Brits and the Czechs when it comes to politeness is like a giant chasm. I’ve got used to the British ways and love their exaggerated courtesy. It might get on my nerves occasionally – like when I’m asked by a checkout assistant at Tesco’s if I’ve found everything I was looking for every bloody time I shop there, or some other mantra they’d just been taught at a “What-to-say-to-customers course” – but when I’m back in CZ I realize I actually miss it!
This chasm becomes obvious as soon as I get off the plane at Ruzyně or cross the Waidhaus / Rozvadov border into CZ. Having said that, the lady at the kiosk where you buy your dálniční známka or motorway sticker in the casino building was in fact VERY nice last time – so big thumbs UP for her. The good feeling that things may have changed was short-lived, though, as I was reminded by the toilet lady at a service station that I’m only allowed to take two bits of toilet paper or pay more money – how lovely 🙂
You can’t get change here, what do you think we are? Ehm, a…bank?
The rudeness is most obvious in shops where they just really couldn’t care less about you as customer. Idiot me is always saying please and thank you while they don’t give a s**t – I’m sure the people serving me think I’m some kind of weirdo or trying to wind them up 😀
Same thing at the bank. I have learned by now that asking for change is a no-no unless you want to see a sour face staring back at you. And so is changing certain British notes. Why? As some of you might know lots of British bank notes have scribbles on them – it’s actually done by British bank clerks, I’ve seen it with my own two eyes! They do it when they’re counting money – they scribble, onto the notes, how many notes or how much money they’ve counted, I suppose. But you try to change those notes into Czech crowns in a Czech bank! No chance! I didn’t know that the first time, of course, and was well pissed-off when the stupid Czech bank woman in Komerční banka in Česká Třebová gave me a wad of twenty pound notes back with an arrogant smirk on her face saying that they are not valid. WTF? What do you mean they are not valid? They gave them to me in NatWest two days before. But she was having none of it…and not in a nice way, either.
What about railway stations, surely they’re ok being so international
Well, unfortunately, railway stations are another contender when it comes to lack of customer service as a friend of mine found out when she went to buy a train ticket. She told the woman at the desk where she wanted to go etc. and the lady tapped it all into the computer. So my friend takes out her debit card to pay and the woman says: “You’re paying by card? You didn’t tell me you’re paying by card! Didn’t you know you have to tell me in advance? I have to cancel it all now and start again. Do you realize how much work that is!” I mean, can’t they say it nicely and politely??
There are so many stories like this. Every time we go to CZ we’re faced with rude, arrogant, unpleasant Czechs 🙁 I really don’t know where this rudeness comes from. I can only assume that it’s the result of 40 years of totality and oppression, which has made the Czechs bitter, rancorous and spiteful. One can only hope that with the young ones travelling and getting to know different countries and cultures they will bring about a change and the next generations will be a little more positive, pleasant and happy.